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Privacy Policy

Last Updated: December 21, 2025 Effective Date: December 21, 2025
Table of Contents

1. Introduction

Valink Solutions Ltd. ("Valink," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage with us as a client or partner.

We are an Ontario-based corporation operating in Sault Ste. Marie, Ontario, Canada. Our business focuses on technology consulting, cybersecurity solutions, web development, full-stack development, and VPS hosting services for Canadian businesses and organizations.

This policy applies to all website visitors, prospective clients, current clients, contractors, and business partners. We are committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected through your use of our services and website.

Information You Provide to Us:

  • Contact Information: Name, email address, phone number, business name, and mailing address
  • Project Information: Details about your technology needs, business requirements, project specifications, and related communications
  • Communication Records: Emails, meeting notes, support tickets, and other correspondence
  • Payment Information: Billing addresses and payment details (processed through third-party payment processors—we do not store credit card numbers)
  • Professional Information: Business role, company information, and technical requirements

Information Automatically Collected:

  • Technical Data: IP address, browser type and version, device information, operating system
  • Usage Data: Pages visited, time spent on pages, navigation patterns, referring URLs
  • Cookies and Similar Technologies: Session identifiers and preference settings (see Section 8 for details)

3. How We Use Information

We use the information we collect for the following purposes:

Service Delivery:

  • Providing technology consulting and cybersecurity services
  • Developing and deploying web applications and software solutions
  • Managing VPS hosting and infrastructure services
  • Communicating about projects, deliverables, and timelines
  • Providing technical support and troubleshooting

Business Operations:

  • Processing invoices and payments
  • Managing client relationships and contracts
  • Improving our services and developing new offerings
  • Conducting internal analytics and business intelligence

Legal Compliance:

  • Complying with legal obligations under PIPEDA and other applicable laws
  • Responding to lawful requests from government authorities
  • Enforcing our terms of service and protecting our legal rights

Marketing and Communication (With Consent):

  • Sending newsletters, service updates, and industry insights
  • Informing you about new services or features that may be relevant to your business
  • Inviting you to events, webinars, or training sessions

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Data Storage and Security

Canadian Data Sovereignty Commitment

Your data is stored on Canadian servers and remains within Canadian jurisdiction. We prioritize data sovereignty and comply with Canadian privacy laws.

Security Measures:

  • Encryption: Data in transit is protected using industry-standard TLS/SSL encryption
  • Access Controls: Strict access controls limit who can view or modify your information
  • Regular Security Audits: We conduct regular security assessments and vulnerability testing
  • Secure Development Practices: We follow secure coding standards and best practices
  • Employee Training: Our team receives regular training on data protection and security

Data Retention:

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

  • Client Project Data: Retained for the duration of the engagement plus 7 years for legal and accounting purposes
  • Communication Records: Retained for 3 years after the last interaction
  • Marketing Data: Retained until you withdraw consent or unsubscribe
  • Website Analytics: Aggregated data retained indefinitely; individual data deleted after 26 months

5. Third-Party Services

We may use trusted third-party service providers to help us operate our business and deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Third-Party Services We May Use:

  • Payment Processors: To process invoices and payments (e.g., Stripe, PayPal)
  • Cloud Infrastructure: For hosting services and data storage (Canadian-based providers prioritized)
  • Email Services: For business communications and newsletters
  • Analytics Tools: To understand website usage and improve user experience
  • Project Management Tools: For collaboration and client communication

We conduct due diligence on all third-party providers to ensure they meet our privacy and security standards. Where possible, we choose Canadian-based providers to maintain data sovereignty.

Links to Third-Party Privacy Policies:

When we use third-party services, you may be subject to their privacy policies. We recommend reviewing these policies:

  • Our payment processors' privacy policies
  • Cloud infrastructure providers' privacy policies
  • Communication platform privacy policies

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

Access to Your Information:

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.

Correction of Information:

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will update our records promptly.

Withdrawal of Consent:

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may affect our ability to provide services to you.

Right to File a Complaint:

If you believe we have not complied with PIPEDA or this Privacy Policy, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information below:

  • Email: [email protected]
  • Phone: +1-249-206-0590
  • Mail: Valink Solutions Ltd., Sault Ste. Marie, Ontario, Canada (full address provided upon request)

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

7. Client Data Handling

When we provide services to clients, we may handle data on their behalf. Our approach to client data handling includes:

Confidentiality:

  • All client project data is treated as confidential and protected under our service agreements
  • We do not share client data with third parties except as necessary to deliver our services or as required by law
  • Our team members sign confidentiality agreements

Data Processing:

  • We process client data only as instructed by the client and for the purposes of delivering our services
  • We implement appropriate security measures to protect client data
  • We assist clients in meeting their own privacy and security obligations

Data Return and Deletion:

  • Upon completion of a project or termination of services, we will return or securely delete client data as agreed in our service contract
  • We maintain secure data deletion procedures
  • Clients may request confirmation of data deletion within a reasonable timeframe

Subprocessors:

If we use subprocessors (third-party service providers) to process client data, we ensure they meet our privacy and security standards and have appropriate agreements in place.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how our website is used.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., session management, security)
  • Analytics Cookies: Help us understand how visitors use our website (e.g., page views, navigation patterns)
  • Preference Cookies: Remember your settings and preferences

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Receive notifications when cookies are set

Note: Blocking essential cookies may affect website functionality and your ability to use certain features.

Do Not Track:

We respect Do Not Track (DNT) browser signals. If your browser sends a DNT signal, we will not track your activity for analytics purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

  • We will update the "Last Updated" date at the top of this policy when changes are made
  • For material changes, we will notify you by email (if we have your contact information) or by posting a prominent notice on our website
  • We will provide at least 30 days' notice before material changes take effect

Reviewing Changes:

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. You can find the most current version at:

https://valink.io/privacy-policy

Archived Versions:

Previous versions of this Privacy Policy are maintained for our records and are available upon request.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email:

[email protected]

(For general inquiries: [email protected])

Mailing Address:

Valink Solutions Ltd.

Sault Ste. Marie, Ontario, Canada

(Full mailing address provided upon request)

Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concerns, you have the right to contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca

Phone: 1-800-282-1376

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© 2025 Valink Solutions Ltd. All rights reserved.

Based in Sault Ste. Marie, Ontario, Canada